My Vault hangs when I try to reboot

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An issue has been discovered with pfSense® CE version 2.4RC whereby upon trying to reboot your Protectli Vault, the unit simply hangs, neither rebooting nor shutting down.

The issue appears to be related to AHCI support in the FreeBSD 11.0 kernel, upon which pfSense® CE 2.4 is based.

The issue also appears to be fixed in the FreeBSD 11.1 kernel, which is included in pfSense® CE 2.4.1. The workaround to this issue would be to upgrade to pfSense® CE 2.4.1

If you have any questions, feel free to reach out to us at support@protectli.com, or find more information in our Knowledge Base.